Privacy Policy

At ALCUB3 Holdings ("ALCUB3," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

• Contact information (name, email address, phone number, company name)
• Account credentials when you create an account
• Communications when you contact us or request support
• Payment information when you purchase our services
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Usage information (how you interact with our website and services)
• Location data (general geographic location based on IP address)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who perform services on our behalf (hosting, analytics, payment processing)
• Business Partners: With your consent, for joint marketing initiatives
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, privacy, safety, or property

4. Data Security

We use access controls, restricted storage, and operational safeguards appropriate to the information and service involved. Security controls vary by service and are reviewed before a new production data path is activated.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

Website form submissions are retained for up to 30 days unless a legal obligation requires longer retention. Delivery-status metadata is normally kept for up to 60 days; unresolved delivery issues may be retained until reviewed. Email acknowledgments and follow-up correspondence are stored in our business mailbox and retained only as long as necessary for responding to requests, maintaining relevant business records or meeting legal obligations. Other personal information is retained only as long as necessary for its stated purpose or as required by law. When retention ends, we delete or anonymize the information under the controls available for that service.

6. Your Privacy Rights

All Users

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

European Residents (GDPR)

If you are in the European Economic Area, you have additional rights:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookies through your browser settings.

Types of cookies we use:

• Essential Cookies: Required for site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

We do not use third-party advertising trackers.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

ALCUB3 Holdings
Email: privacy@alcub3.com
Consultation requests: aaron@alcub3.com

For data protection inquiries in the EU, you may also contact our Data Protection Officer at dpo@alcub3.com.